كتب إدارة الجودة

تحميل كتاب إدارة الجودة الشاملة وخدمة العملاء pdf مأمون سليمان الدرادكة، مجلتك الإقتصادية

مجلتك الإقتصادية

اخر تحديث :

عنوان الكتاب :

إدارة الجودة الشاملة وخدمة العملاء

من تأليف :

مأمون سليمان الدرادكة

تحميل كتاب آخر حول ادارة الجودة الشاملة، المفهوم، الفلسفة والتطبيقات pdf

محتويات الكتاب :

الفصل الأول : مفاهيم عامة في إدارة الجودة الشاملة
الفصل الثاني : إدارة الجودة كنظام متكامل
الفصل الثالث : الأبعاد الإستراتيجية لإدارة الجودة
الفصل الرابع : قياس جودة السلع
الفصل الخامس : الرقابة على الجودة
الفصل السادس : حلقات تحسين الجودة
الفصل السابع : الجودة في خدمة العملاء
الفصل الثامن : إدارة الجودة الشاملة في ضل التحديات الإدارية الحديثة
الفصل التاسع : الايزو 9000
الفصل العاشر : جوائز إدارة الجودة الشاملة

حجم الكتاب :

7.31 م.ب
___👇👇👇

لتحميل الكتاب : إدارة الجودة الشاملة وخدمة العملاء pdf
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